ClickTheMouse Guidelines

Click The Mouse Head Office 
Phone (Toll free):   888.668.7348  (1.888.MOUSE.48)
9424 Prince Harry Dr.
Orlando, Florida 32836 
CLIA 00032215

Code of Conduct

Business Hours  M-F - 10am-6pm ET
Personal hours may vary and may be placed on your email signature.
Please communicate to SANDRA or CARLA (accounting) regarding agency issues/matters during above business hours via EMAIL ONLY. 
​sandra@clickthemousetravel.com
accounting@clickthemousetravel.com

CRM or Google Sheets
All bookings must be populated into the CRM/Sheets for payment. Information must contain:
  • Lead Guest Name
  • Booking Number
  • Supplier
  • Booking Amount ($)
  • Commission Amount ($)
  • Commission % (OWN or CTM lead) 

Missing Commissions
Please submit a missing commission  list the first week of January, April, July and October with the Subject: "Missing Commission" at least 3 months after travel return date 
 accounting@clickthemousetravel.com
​ 
Accounting
Commissions will be paid by the 15th of each month.   accounting@clickthemousetravel.com if you did not receive payment or there is an error.

Do's & Don'ts ​

Sales Territory
DO NOT sell to these States:
California,  Iowa, Washington and Hawaii UNTIL we get seller of travel  license for these states. 

DO NOT create your own travel website. If you would like to create a BLOG site, please contact Sandra to make sure your site is compliant if you wish to have quotes generated from your blog. All  travel quotes MUST point to a page on the official CTM site.

Social Media 
1. If a team member is 1st to respond to a potential guest asking for help, DO NOT post your information below theirs. Do however say that you will be in good hands with this agent/planner. 

2. If someone is recommended by a former guest, then also post that they are in good hands and DO NOT post your information on that thread.
3. If there is a group run by any of our agents, or they are they are the preferred agent in a group. DO NOT PRIVATE MESSAGE any of those members for business. Do accept referrals from past guests from those pages, but use #1 & #2 above for any posts on that group.
​ 

Leads & Guest Communications

When given a lead from CTM ,  acknowledge during business hours receipt of quote request within ONE HOUR or lead will go to another agent. During the weekend or evenings, confirmation must be acknowledged by the next day before 10am.

All quote requests must have guest communication within TWO HOURS of receipt. If you cannot give the quote, at least acknowledge receipt of email to guest.

All quotes should be made within 0-4 hours of receipt during business hours. During the weekend or evenings quotes can take longer and is up to your discretion.

It should be noted that SPEED is the best way to secure a booking! ​and add your own words.

ClickTheMouse FUNdamentals ​

To edit, simply click directly on the text and add your own words.
Use this text to go into more detail about who you are.

Industry Travel Card
​IATA or CLIA

Earning your IATA or CLIA card is achieved by selling $10K (our requirements) in commissions that you PERSONALLY EARNED and were PAID.

CLIA EMABARK ID

IATA Eligibility Requirements

Commission that was given to you by a CTM lead does not count towards your IATA Card. 
​
You must maintain $10K  in commission sales earned and paid to keep your card the following year. 

LEADS  will be earned after ID Card status has been achieved and used for training purposes.
*Some leads my be given outside these parameters at Sandra's discretion. For those with Travel ID cards: 
  • You must maintain $10,000  in commission sales per calendar year from date of initial ID card application to renew your card yearly.
  • You will receive one (1) vacation per year at 100% commission level for your personal room/cabin/package if a TA discount is not available.​

The BIG CHEESE (Disney) rules

​Please familiarize yourself Disney Marketing Rules 
  • DO NOT use Disney logo/images unless  provided in  copyright
  • DO NOT alter any Disney images
  • DO NOT use images such as a Castle, Mickey Ears, Fairies to "suggest" your affiliation with Disney that was not provided directly from Disney 
  • DO NOT call yourself a Disney Travel Agent, Earmarked Agent, or Authorized Disney Vacation Planner
  • DO call yourself a "Travel Agent Specializing in Disney destinations"  ​


Logos 

Use of the ClickTheMouse logo, Disney copyright images and text used in the creation of marketing materials must be approved by Sandra.

​LOGO FOR DISNEY POSTCARDS
​

use_this_logo__1_.pdf
File Size: 116 kb
File Type: pdf
Download File

​CLICKTHEMOUSE HIGH RES LOGO*
Must be approved!

clickthemouse-kc24a-a02a.png
File Size: 48 kb
File Type: png
Download File

FAMs, Events & Perks
​

FAMs:
FAMs (Familiarization Trips)  are given and approved by Sandra. They are both for education and reward. 
FAMs offered to you by suppliers must be approved by Sandra. 

FAM/Supplier Event Conduct:
Attire: Business Casual for meetings and Theme Park Casual for park visits. Suppliers typically list a dress code for each event. If there is no dress code provided, opt towards the side of Business Casual.
Disney/Universal items. Please limit these to one. We must project professionalism. Never wear a Disney item to a Universal FAM and visa versa!

Behavior:
Be positive and grateful that you are attending. Do not speak poorly of other agents or agencies to others regardless of how they treat you (keep it within our team). Complaining or concerns should be emailed to me so I can directly address any issues with our sales managers. Do not offer any information to other agents or suppliers such as commission structure, marketing or business practices. 

IF YOU ARE INTERESTED IN A BUSINESS CARD,
​CONTACT SANDRA DIRECTLY FOR ACCESS TO TEMPLATE!