Help & FAQs
Disney travel FAQs
Direct answers to the questions Disney families ask most, about fees, onboard credit, licensing, and booking with a planner.
Common questions
Yes! Our complimentary vacation planning services are included when you book an eligible vacation package with ClickTheMouse that includes both your resort stay and theme park tickets.
For ticket-only purchases, planning services are not automatically included. Individual ClickTheMouse Travel Advisors may offer planning assistance for ticket-only bookings for an additional planning fee. Any applicable fee will be discussed with you before services are provided.
Planning services and inclusions may vary depending on the type of vacation booked and your Travel Advisor.
No. Our planning, quoting, and concierge service are completely free. Disney pays our agency directly, so you pay the same price as booking with Disney.
Yes. ClickTheMouse offers industry-leading onboard credit (OBC) on every Disney Cruise Line booking, on top of any current Disney promotions.
A Disney travel planner applies current promotions and gives you a single contact from quote to homecoming. ClickTheMouse is Platinum Authorized, Disney's highest tier.
Disney Cruise Line pricing varies by ship, sail length, stateroom category, season, and current promotions. We compare every current offer to find your lowest total price. We match you to current promotions, general Disney Cruise Line offers and add our onboard credit!
Disney prices and bills US vacations in USD.
Yes. ClickTheMouse holds Florida Seller of Travel ST42493 and California Seller of Travel 2161303-50.
Yes, Royal Caribbean, Norwegian, Celebrity, Princess, Holland America, and more, with the same free planning service.
It is Disney's certification program for travel agents. All ClickTheMouse planners are College of Disney Knowledge graduates, with many being former Walt Disney World Cast Members.
Yes. We highly recommend trip cancellation and travel medical coverage for every booking, especially Disney Cruise Line. See our Insurance page for details.
Yes. Several of our planners are bilingual. Ask for a French-speaking planner when you request your quote.
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